Brokerage Service Terms of Use

Last updated: 7 September 2025

1. Our Brokerage Service

Net Payments is a payment processing brokerage service that connects businesses with suitable payment processors. We use our industry experience and connections to source competitive rates and recommend payment solutions that best match your business requirements.

We do not process payments directly. Instead, we facilitate connections between you and established payment processing providers such as Stripe, eWay, Pin Payments, Braintree, Square, PayPal, and others.

2. Quote Terms and Conditions

Important: Quotes Are Not Binding

All quotes provided are estimates based on the information you provide and current market rates. Quotes are conditional and subject to approval by the payment provider.

  • Although all efforts are made to ensure rates are current and accurate, we cannot guarantee the accuracy of quoted rates
  • Any quote provided is conditional and subject to approval by the payment provider
  • We cannot be held to any quote provided through our service
  • Quotes are valid for a maximum of 7 days from the date issued
  • Quotes can be revised or withdrawn at any time without notice
  • Final rates and terms will be determined by the payment provider upon application
  • Provider approval is not guaranteed regardless of any quote provided

3. Best Rate Guarantee

Our "Best Rate Guarantee" and "Best Domestic Rate Guarantee" refers specifically to our best effort to source the lowest available AUD domestic transaction percentage fee for your business type and volume.

Important Limitations

This guarantee does NOT consider or include:

  • International transaction fees
  • Setup or establishment fees
  • Ongoing maintenance or account fees
  • Gateway fees or integration costs
  • Chargeback or dispute fees
  • Any other fees charged by providers
  • Features, support quality, or service levels

4. Referral Commissions

If you choose to select a payment provider through a referral link provided on our website, we may receive a commission or referral fee from that provider. This does not affect the rates or terms offered to you.

We do not charge you for our brokerage service. Our service is provided free of charge, and any compensation we receive comes directly from the payment providers.

5. Contract Relationship

Your contract will be directly between you and the payment provider you choose. Net Payments is not a party to this contract and has no ongoing obligations or liability under your agreement with the provider.

All terms, conditions, rates, and service levels will be governed by your direct agreement with the chosen payment provider. Any disputes or issues must be resolved directly with that provider.

6. Our Business Goals

Our primary goals are to:

  • Broker the best available rates using our industry experience and connections
  • Ensure you are satisfied with your payment processing solution
  • Help you successfully accept online payments
  • Build long-term relationships with businesses in the payments industry

We also offer paid services including website development, payment integration assistance, and custom payment solutions. These services are separate from our free brokerage service and will be clearly identified with separate terms if you choose to engage them.

7. Additional Terms

Limitation of Liability

To the maximum extent permitted by law, Net Payments shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our service or any quotes provided.

No Warranty

Our service is provided "as is" without any warranties, express or implied. We do not warrant the accuracy of information, the availability of our service, or the success of any application to payment providers.

Data Collection

Information you provide through our quote forms may be shared with relevant payment providers to facilitate your application process. We collect this information solely for the purpose of providing our brokerage service.

Service Availability

We reserve the right to modify, suspend, or discontinue our service at any time without notice. We do not guarantee continuous availability of our website or services.

Governing Law

These terms are governed by the laws of Australia. Subject to applicable consumer protection laws, any disputes will be subject to the non-exclusive jurisdiction of Western Australian courts.

Changes to Terms

We may update these terms at any time. The updated date will be reflected at the top of this page. Continued use of our service constitutes acceptance of any changes.

8. Contact Information

If you have any questions about these terms or our service, please contact us: